Service Request Ticket - # 73232

Service Request Ticket - # 73232

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Service Request Information

CONTACT	Name	Smith, Tiffany	Date	Aug 08, 2019 03:50 PM
	Department	College of Education	Phone	88825
	Location		Email	smitht@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140869 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag	JXB4D42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	JXB4D42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:6A:06

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Aug 20, 2019 11:33 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	Aug 20, 2019 11:33 AM	This has been delivered	Add Attachment
Stephanie Magee	Aug 20, 2019 11:01 AM	Called and is ready for the set up at any time today. ASAP please	Add Attachment
Shandelle Plasker	Aug 20, 2019 08:11 AM	**This is an email** Hi Tiffany, I was wondering if I could send a tech down today to install your machine. It would be best if you were there so they can make sure any special printers are installed. Thank you, Shandelle	Add Attachment
Shandelle Plasker	Aug 16, 2019 08:15 AM	Status changed from (2) Scheduled to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Aug 16, 2019 08:15 AM	**This is an email** Hi Tiffany, Your machine is all done being updated. When is a good time to return your machine? Shandelle	Add Attachment
Shandelle Plasker	Aug 13, 2019 03:06 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shandelle Plasker	Aug 13, 2019 02:38 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Reggie Johnson	Aug 13, 2019 10:10 AM	**This is an outgoing email** Hi Tiffany, I need some additional information regarding service request #73232 Description: OS update When is a good date and time for a UCS Tech to visit your office and take care of this task for you? We need to update your computers operating system which will wipe your hard-drive. So please back up your personal files, bookmarks, and favorites before the upgrade. Thanks, Reggie UCS Tech	Add Attachment Public
Shandelle Plasker	Aug 13, 2019 08:50 AM	Task reassigned to UCS Tech.	Add Attachment
Shandelle Plasker	Aug 13, 2019 08:50 AM	A loaner will need to be setup for this. Please contact her to set up a time to put a loaner in place and to take her machine for an upgrade.	Add Attachment
Shandelle Plasker	Aug 08, 2019 03:50 PM	Update OS to windows 10.	Add Attachment