Service Request Ticket - # 73238

Service Request Information

CONTACT Name Foster, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 09, 2019 12:12 PM
Department Social Science Phone 88805
Location Email fosterd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130666[Edit Inv] (opens in a new window) Bldg/Room TODD 307
Service Tag BT9DL02 Description Dell OptiPlex 9020 Mini Tower, 3.4GHz Turbo, 8MB
Serial No. BT9DL02 Location TODD 307 Research Lab, (Foster)

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0093734, Adobe Photoshop Elements/Premiere Elements 12 from P0093974

Wired NIC F8:B1:56:9A:44:54

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Aug 09, 2019 01:59 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Aug 09, 2019 01:59 PM 
Task reassigned to Peter Puettmann.
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Stephanie Magee Aug 09, 2019 01:47 PM 
"You're not gonna believe this, I turned the cable 
around and it started working" 
Self-resolved
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Stephanie Magee Aug 09, 2019 01:44 PM 
David called, he believes it was the HDMI cable, 
he just needs a new one.
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Stephanie Magee Aug 09, 2019 12:12 PM 
Location: Todd 307

Needs help setting up dual display. The display 
is not recognizing the second monitor.

If he is not around Michelle in Todd 325 can 
let you in.
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