Service Request Ticket - # 73249

Service Request Ticket - # 73249

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Phillips, Alan	Date	Aug 12, 2019 05:09 PM
	Department	University Computing Solutions	Phone	88862
	Location		Email	phillipsa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171046 (opens in a new window)	Bldg/Room	ITC 004
	Service Tag	CSDCRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSDCRP2	Location	Alan Phillips
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; Duo, VMware Vsphere 5.5, VanDyke SecureCRT, PL/SQL Developer, PaleMoon, Tinuous, qliqCONNECT, OpenVPN Connect
	Wired NIC	D8:9E:F3:4B:D5:27

TECHS	Submitted by	Joseph Tavares	Contact	jtavares15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Aug 14, 2019 04:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Aug 14, 2019 04:00 PM	It was just a search setting thing, its fixed now	Add Attachment
Gino Salazar	Aug 14, 2019 03:58 PM	Task reassigned to Gino Salazar.	Add Attachment
Gino Salazar	Aug 14, 2019 03:58 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Stephanie Magee	Aug 14, 2019 03:42 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Stephanie Magee	Aug 14, 2019 03:42 PM	Is there a known bug? am I using it wrong? do I need training? Questions from Alan	Add Attachment
Joseph Tavares	Aug 12, 2019 05:30 PM	~Out of office (Tues. 8/13/19)~ **This is an email** Great. FYI - I'm out of office Tue.	Add Attachment
Joseph Tavares	Aug 12, 2019 05:10 PM	**This is an email** If anything, it would be related to my recent upgrade from Windows 7 to 10. Either I'm not using Notepad correctly, or the new version doesn't work for text searches. W20171046.	Add Attachment
Joseph Tavares	Aug 12, 2019 05:10 PM	**This is an email** Hi Alan, Do you know if this error log .txt file and screen shot belong to a specific ticket or issue so I can categorize them together and get a clearer idea on what this email means. Thanks, Joey	Add Attachment
Joseph Tavares	Aug 12, 2019 05:09 PM	**This is an email** I captured the attached file from a server, saving it using Notepad. The ctrl-F 'find' feature fails to return any results for obviously present contents. Try searching for 'June'. '2018', or 'protocol'.	Add Attachment image.png TNS_err_20190812.txt