Service Request Ticket - # 73252

Service Request Information

CONTACT Name VanOcker, Kailey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 13, 2019 08:37 AM
Department Facilities Services Phone
Location Email vanockerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130129[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9N8D8Y1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 9N8D8Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091491

Wired NIC B8:CA:3A:A2:5D:72

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Aug 13, 2019 02:33 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Aug 13, 2019 02:33 PM 
Set up monitor 
20101489[Edit Inv] in PP 
hallway. Task 
completed. 20130241[Edit Inv] 
is going to pdr.
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Reggie Johnson Aug 13, 2019 10:52 AM 
took monitor 20130241[Edit Inv] back to office, its dead, won't 
turn on. Replacing with monitor 20101489[Edit Inv].
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Reggie Johnson Aug 13, 2019 10:03 AM 
Task reassigned to Reggie Johnson.
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Stephanie Magee Aug 13, 2019 08:37 AM 
20130128[Edit Inv] & 20130129[Edit Inv]
Was able to restart one but similar problem to 
begin with. Second computer has no monitor 
activity. The CPU looks to be & has been 
restarted with still no monitor activity.
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