Service Request Ticket - # 73253

Service Request Information

CONTACT Name Mattoon, Max   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 13, 2019 08:48 AM
Department Athletics Phone 89249
Location Email mattoonm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160952[Edit Inv] (opens in a new window) Bldg/Room NPE 216
Service Tag 1554LH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 1554LH2 Location

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 50:9A:4C:46:09:4B

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Aug 13, 2019 11:59 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Aug 13, 2019 11:59 AM 
re image completed. Returned 20160952[Edit Inv], took loaner 
20140298[Edit Inv] back to the office.
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Reggie Johnson Aug 13, 2019 09:55 AM 
Dropped off loaner 20140298[Edit Inv]. 20160952[Edit Inv] is currently 
imaging at my desk.
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Bradley Karkanen Aug 13, 2019 09:11 AM 
Task reassigned to Reggie Johnson.
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Bradley Karkanen Aug 13, 2019 09:10 AM 
I put it in the loaner system and updated inventory.
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Bradley Karkanen Aug 13, 2019 08:54 AM 
Priority changed from (3) Priority to (2) High Priority.
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Bradley Karkanen Aug 13, 2019 08:48 AM 
Machine wasn't pulling GPO's this morning after she 
moved from the Business office. Now it is blue screening. 
I am going to give her loaner 20140298[Edit Inv] and bring her 
machine back and reimage it to Windows 10
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