Service Request Ticket

Service Request Information

CONTACT	Name	Gentilini, Christina	Date	Aug 13, 2019 10:29 AM
	Department	College of Education	Phone	89427
	Location		Email	gentilinic@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160127 (opens in a new window)	Bldg/Room	RWEC 120
	Service Tag	20FWPD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	20FWPD2	Location	Beth Jones
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER from W#20101153- Techsmith Camtasia Studio Acad v7.1 from VISA2011003000
	Wired NIC	18:66:DA:1B:D1:74

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Aug 14, 2019 03:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Aug 14, 2019 03:51 PM	This has been delivered.	Add Attachment
Joe Collinsworth	Aug 14, 2019 01:37 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Joe Collinsworth	Aug 14, 2019 11:41 AM	Finished reimaging	Add Attachment
Joe Collinsworth	Aug 13, 2019 04:58 PM	Reimaging to Win10	Add Attachment
Shandelle Plasker	Aug 13, 2019 11:58 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Joe Collinsworth	Aug 13, 2019 11:58 AM	Prepping a loaner	Add Attachment
Shandelle Plasker	Aug 13, 2019 10:29 AM	Her machine is having an issue with the new scanner she got which is now at my desk. I would like her machine to be upgraded to windows 10 to see if that fixes the issue. Please give her a loaner machine while the upgrade is happening. After Windows 10 is installed please give me the CPU so I can test the scanner with it.	Add Attachment