Service Request Ticket - # 73258

Service Request Information

CONTACT Name Sargent, Lonny   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 13, 2019 11:10 AM
Department Athletics Phone 88438
Location Email sargentl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120567[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag FP43BW1 Description Dell Latitude E6430s 2.9GHz, 4M cache
Serial No. fp43bw1 Location ready pdr

CPU Intel Core i7-3520M Processor (2.9GHz, 4M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088157 downgraded to Pro Plus 2007

Wired NIC D4:BE:D9:88:08:AC


Wireless NIC 60:67:20:D3:09:CC


Bluetooth NIC 20:16:D8:91:AA:01

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Aug 15, 2019 08:05 AM 
Status changed from (2) Scheduled to (5) Completed
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Reggie Johnson Aug 14, 2019 11:39 AM 
Sophos is uninstalled but when I try to reinstall 
it says I need a tamper protection code. Replaced 
with loaner 20140704[Edit Inv].
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Reggie Johnson Aug 14, 2019 10:29 AM 
This computer needs 
to be reimaged. Its 
windows 7 and Sophos 
is not u installing. 
Preparing a loaner
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Reggie Johnson Aug 14, 2019 08:11 AM 
Task reassigned to Reggie Johnson.
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Reggie Johnson Aug 13, 2019 03:13 PM 
Status changed from (1) Pending to (2) Scheduled
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Brittany Franklin Aug 13, 2019 11:10 AM 
Services missing, Sophos needs to be reinstalled.

Tamper Protection Code:
857086318421
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