Service Request Ticket - # 73259

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 13, 2019 11:25 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160021[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 4KXZKB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 4KXZKB2 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511

Wired NIC 18:66:DA:1C:0E:C4

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin Aug 13, 2019 03:06 PM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Aug 13, 2019 03:06 PM 
Looks good in Sophos Central!
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Joe Collinsworth Aug 13, 2019 03:01 PM 
Task reassigned to Brittany Newman.
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Joe Collinsworth Aug 13, 2019 03:01 PM 
reinstalled sophos
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Joe Collinsworth Aug 13, 2019 01:44 PM 
it was boot looping, 
started reimage
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Brittany Franklin Aug 13, 2019 11:25 AM 
From the logs, it looks like Sophos is pretty broken on W20160021.
Please reinstall :)

Tamper Protection Code:
185063608552
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