Service Request Ticket - # 73260

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 13, 2019 11:27 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160082[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch w/ Retina 5K display #Z0SD
Serial No. D25S505TGQ18 Location PDR

CPU Intel Core i7(4.0GHz quad)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;

Wired NIC A8:60:B6:03:7C:35


Wireless NIC 28:F0:76:4D:37:80


Bluetooth NIC 28:F0:76:4D:37:81

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Aug 13, 2019 03:02 PM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Aug 13, 2019 03:02 PM 
Task reassigned to Joe Collinsworth.
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Brittany Franklin Aug 13, 2019 02:12 PM 
There were two entries for this same computer in Sophos, because it 
got reimaged. So the real entry is all good, and this one has now been 
deleted. Feel free to close the ticket :)
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Brittany Franklin Aug 13, 2019 11:27 AM 
Sophos is missing services on W20160082, will need to be reinstalled.

Tamper Protection Code:
225220575608
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