Service Request Ticket - # 73261

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 13, 2019 11:31 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160592[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag HS12ND2 Description Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
Serial No. HS12ND2 Location SLGFA Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 48:4D:7E:D3:71:B2

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Aug 19, 2019 08:14 AM 
Checked with Brittany and looks like sophos is good on 
this machine.
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Reggie Johnson Aug 19, 2019 08:12 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Aug 15, 2019 04:01 PM 
Image and set up is complete. Returning back to Dev 107
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Reggie Johnson Aug 15, 2019 11:43 AM 
pxe boot not working, took machine back to office to 
image.
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Reggie Johnson Aug 14, 2019 08:21 AM 
Task reassigned to Reggie Johnson.
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Brittany Franklin Aug 13, 2019 11:31 AM 
Sophos looks to be really broken on W20160592, will need reinstall.

Tamper Protection Code:
932620607343
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