Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Aug 13, 2019 11:34 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170407 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag	8LGS0M2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	8LGS0M2	Location	PDR, Needs Drive Pulled
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:17:6F:5A

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	franklinb@wou.edu	89267

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	Aug 21, 2019 08:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brittany Franklin	Aug 21, 2019 08:31 AM	Looks good in Sophos Central!	Add Attachment
Reggie Johnson	Aug 21, 2019 08:12 AM	Task reassigned to Brittany Newman.	Add Attachment
Reggie Johnson	Aug 20, 2019 04:20 PM	task completed	Add Attachment
Reggie Johnson	Aug 20, 2019 04:17 PM	image completed running windows updates.	Add Attachment
Reggie Johnson	Aug 13, 2019 03:47 PM	Computer is bootlooping. Restarting the image.	Add Attachment
Reggie Johnson	Aug 13, 2019 03:41 PM	Task reassigned to Reggie Johnson.	Add Attachment
Brittany Franklin	Aug 13, 2019 11:34 AM	Sophos is really broken on W20170407, will need to be reinstalled. Tamper Protection Code: 642438794360	Add Attachment