Service Request Ticket - # 73263

Service Request Information

CONTACT Name Marroquin, Jaime   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 13, 2019 11:38 AM
Department Humanities Division Phone 89250
Location Email marroquinj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20171238[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #Z0UK
Serial No. FVFWV1UZHV2H Location PDR

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2017006552;

Wireless NIC 88:E9:FE:75:BB:05


Bluetooth NIC 88:E9:FE:77:70:63

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Aug 26, 2019 10:59 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Aug 26, 2019 10:59 AM 
Cleared alert in Sophos.
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John Rushing Aug 26, 2019 08:25 AM 
File removed via JAMF on 8/15/2019 at 9:01am.
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John Rushing Aug 15, 2019 08:45 AM 
Created a JAMF Policy to remove since it is off 
campus.
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Brittany Franklin Aug 13, 2019 11:38 AM 
*Note*
As said previously by Bill, this user can only be helped by one of the full time Desktop Support staff.

Manual PUA cleanup required: 'Bundlore' at '/Users/marroquinj/Downloads/Adobe Flash Player-3.dmg'
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