Service Request Ticket - # 73264

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 13, 2019 11:40 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180337[Edit Inv] (opens in a new window) Bldg/Room OPE 206
Service Tag Description Apple Mac Mini, 2.6GHz dual-core Intel i5, 8GB
Serial No. C07WH0V2G1HW Location OPE206 Dance Conference Room

CPU Intel Core i5(2.6GHz dual-core)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2018007938

Wired NIC 1C:36:BB:F0:D5:1E


Wireless NIC 78:7B:8A:D1:BB:ED


Bluetooth NIC 1C:36:BB:F0:D5:1F

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Aug 27, 2019 03:02 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Aug 27, 2019 03:02 PM 
Mac was named wrong. Renamed to 20180337[Edit Inv] and 
reinstalled sophos. Checked with Brittany and sophos is 
good.
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Katherine Reynoso Aug 26, 2019 03:01 PM 
Task reassigned to Reggie Johnson.
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Katherine Reynoso Aug 26, 2019 08:26 AM 
Task reassigned to Katherine Reynoso.
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Brittany Franklin Aug 22, 2019 10:25 AM 
Task reassigned to UCS Tech.
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Brittany Franklin Aug 22, 2019 10:25 AM 
Status changed from (5) Completed to (1) Pending
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Brittany Franklin Aug 22, 2019 10:24 AM 
Sophos isn't talking to this one :(
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Joe Collinsworth Aug 20, 2019 09:58 AM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Aug 20, 2019 09:18 AM 
Finished imaging
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Bradley Karkanen Aug 19, 2019 04:38 PM 
Task reassigned to Joe Collinsworth.
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Joe Collinsworth Aug 19, 2019 08:07 AM 
Task reassigned to Bradley Karkanen.
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Reggie Johnson Aug 15, 2019 05:03 PM 
Task reassigned to Joe Collinsworth.
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Reggie Johnson Aug 15, 2019 04:00 PM 
Network in OPE 206 is not working. Took back to office 
and started re-imaging at my desk.
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Reggie Johnson Aug 15, 2019 11:44 AM 
computer is not turning on, it just loads forever.
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Reggie Johnson Aug 14, 2019 08:28 AM 
Task reassigned to Reggie Johnson.
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Brittany Franklin Aug 13, 2019 11:40 AM 
This is on a Mac Mini.
Sophos will need to be reinstalled, missing services.

Tamper Protection Code:
735055991340
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