Service Request Ticket

Service Request Information

CONTACT	Name	Olsen, Mandy	Date	Aug 13, 2019 02:09 PM
	Department	Education & Leadership	Phone	88471
	Location		Email	olsena@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160905 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	5HSHJH2	Description	Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
	Serial No.	5HSHJH2	Location	SLGFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:45:7F:D8

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Aug 14, 2019 04:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Aug 14, 2019 04:51 PM	Duplicate SR	Add Attachment
Gino Salazar	Aug 14, 2019 04:50 PM	just show up to her place if you can	Add Attachment
Gino Salazar	Aug 14, 2019 04:50 PM	73123 is another sr for her	Add Attachment
Gino Salazar	Aug 13, 2019 04:02 PM	Went over there and no one was in, will try again tomorrow	Add Attachment
Gino Salazar	Aug 13, 2019 03:47 PM	Task reassigned to Gino Salazar.	Add Attachment
Stephanie Magee	Aug 13, 2019 02:09 PM	Many's computer is slow to load almost everything. No rush, but hoping someone can take a look.	Add Attachment