Service Request Ticket - # 73267

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 13, 2019 02:14 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130484[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag F39CFZ1 Description Dell OptiPlex 9020 SFF Quad Core HT, 3.4GHz Turbo
Serial No. F39CFZ1 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986

Wired NIC F8:B1:56:C2:4E:4E

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact sauern@wou.edu 88960

Tracking

Entered by Date Memo
Nathan Sauer
Email

Public
Entered by Date Memo
Nathan Sauer Aug 14, 2019 08:45 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Nathan Sauer Aug 14, 2019 08:45 AM 
Suspect it was turned off with Fusion, and touch 
panel did not return to opener screen. Modified 
code, and updated processor.
 Add Attachment
Stephanie Magee Aug 14, 2019 08:13 AM 
Chelsee Blatner (ex. 88647) called this morning 
about the same issue. There are no meetings in 
the room today. 
she tried rebooting the cpu but still cant 
connect the projector and monitor
Add Attachment
Stephanie Magee Aug 13, 2019 02:14 PM 
The student worker at the WUC Info Desk called 
to let us know the smart console and monitor in 
the Ochoco room (WUC 131) are not turning on, 
while the CPU is turning on. 
Ex.  88261
Computer: 20130484[Edit Inv]
Monitor: 20130485[Edit Inv]
 Add Attachment