Service Request Ticket

Service Request Information

CONTACT	Name	Blankenship, Megan	Date	Aug 13, 2019 04:42 PM
	Department	Business Services	Phone	88284
	Location		Email	blankenshipm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181051 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	885SDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	885SDW2	Location	Loaner shelf
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:F8:C2

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Aug 19, 2019 04:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Aug 19, 2019 04:36 PM	This has been delivered and setup.	Add Attachment
Shandelle Plasker	Aug 16, 2019 08:27 AM	Imaging	Add Attachment
Tricia Flaherty	Aug 15, 2019 01:36 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Tricia Flaherty	Aug 15, 2019 01:33 PM	Contact changed from Shandelle Pepper to Megan Blankenship.	Add Attachment
Robbie Downin	Aug 15, 2019 11:14 AM	Task reassigned to UCS Tech.	Add Attachment
Robbie Downin	Aug 15, 2019 11:14 AM	GFA SETUP: Deliver Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core and 2 Dell UltraSharp 24 USB-C Monitors #U2419HC to AD102 New items: W#20181051 (computer) W#20190238 W#20190239 (monitors) Old items: W#20141206 (computer) Items will be on inventory counter	Add Attachment
Shandelle Plasker	Aug 13, 2019 04:42 PM	WOU#20141206 needs to be replaced. It's no longer a functioning machine. This will go to Megan Blankenship from Cashiers. She is not in the system yet.	Add Attachment