Service Request Ticket - # 73270

Service Request Information

CONTACT Name Schachter, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 13, 2019 06:30 PM
Department Advancement & Foundation Phone
Location Email schachterl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20160962[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 156YKH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 156YKH2 Location PDR 2023 Giveaway

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; TRANSFER:

Wired NIC 50:9A:4C:45:DE:6E


TECHS Submitted by Joseph Tavares Contact jtavares15@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public

Entered by Date Memo
Gino Salazar Nov 15, 2019 10:35 AM
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Nov 07, 2019 10:39 AM
Status changed from (5) Completed to (1) Pending
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Katherine Reynoso Nov 07, 2019 10:39 AM
This is still in our office. 
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Peter Puettmann Aug 22, 2019 01:26 PM
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Aug 22, 2019 01:26 PM
she would rather that it gets updated on a later date. she will contact us when ready. 
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Joseph Tavares Aug 15, 2019 05:03 PM
****This is an email****

Peter was going to upgrade me this evening but I need to 
hold off on that. I will be back in office on Tue. Thanks.
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Peter Puettmann Aug 15, 2019 11:01 AM
wants windows 10. picking up when she leaves at 4:30 
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Peter Puettmann Aug 15, 2019 10:14 AM
Task reassigned to Peter Puettmann.
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Joseph Tavares Aug 13, 2019 07:20 PM
****This is an email****

Thank you. I am cc’ing Mackenzie Lynn from our office in here. She can be reached by phone at x8333, but her hours 
for tomorrow are not set. If you have trouble reaching her, please call my mobile (206) 499-9931.
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Joseph Tavares Aug 13, 2019 07:08 PM
~If going to work on her machine and she isn't in office, check with 
student worker to access the machine.~

****This is an email****

Do I need to be around for that, or can my student worker assist 
instead?
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Joseph Tavares Aug 13, 2019 06:30 PM
~Will be out of office (8/14/19 Wed.) but is in on Mon, Tues, Thur. Waiting for email back about specific time frame 
she is in office~

****This is an email****

Hello, UCS Folks ~

 

Last week, I noticed that when I was working in my Firefox browser and went to ‘x’ out of it, the next time I popped 
back in, all my tabs would still be open, even if it wasn’t until the next day and I had shut my computer down. My 
computer has been running abnormally slow since. Just a few minutes ago, both my screens suddenly turned completely 
white and I could no longer do anything. I unplugged it, rebooted, and now it seems to be working, but it feels like 
someone should probably take a look at it.

 

My computer’s number is 20160962[Edit Inv].  I will not be in the office tomorrow, but will be doing some work from home and 
checking email. If you need to contact me, my mobile is (206) 499-9931.

 

Thanks,

Lisa

 

Lisa Schachter

Director

Smith Fine Arts Series

Western Oregon University

(503) 838-8147

 

In office Mondays, Tuesdays, and Thursdays.
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