Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Jennifer	Date	Aug 14, 2019 10:06 AM
	Department	Human Resources	Phone	88631
	Location		Email	sauerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171060 (opens in a new window)	Bldg/Room	SSC 110
	Service Tag	CSCCRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSCCRP2	Location	Resource Area PC
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:A8:A1

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Aug 14, 2019 10:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Aug 14, 2019 10:53 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Aug 14, 2019 10:18 AM	Self resolved	Add Attachment
Stephanie Magee	Aug 14, 2019 10:06 AM	Jennifer's computer is giving her a black screen and an error message along the lines of: Your desktop personalization / application is not responding. She has restarted the CPU many times with the same error. Monitor # : 20141051	Add Attachment