Service Request Ticket

Service Request Information

CONTACT	Name	Freedman, Cheri	Date	Aug 15, 2019 09:09 AM
	Department	The Research Institute	Phone	89280
	Location		Email	freedmanc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180303 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	DV8LSQ2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	DV8LSQ2	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; TRANSFERRED to W#20180303 on SR#69104 and deserialized on W#20140019-Adobe CC 201* serialized desktop;
	Wired NIC	E4:B9:7A:1C:3B:73
	Wireless NIC	3C:6A:A7:FE:D7:29
	Bluetooth NIC	3C:6A:A7:FE:D7:2D

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jtavares15@wou.edu	88925

Entered by	Date	Memo
Joseph Tavares			Email Public
Entered by	Date	Memo
Joseph Tavares	Aug 15, 2019 03:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joseph Tavares	Aug 15, 2019 03:25 PM	Computer was dried out, booted up, and returned to Cherie in exchange for the loaner she was given.	Add Attachment
Stephanie Magee	Aug 15, 2019 02:39 PM	Task reassigned to Joseph Tavares.	Add Attachment
Stephanie Magee	Aug 15, 2019 02:39 PM	Dropping loaner off and picking up her laptop at 4	Add Attachment
Stephanie Magee	Aug 15, 2019 09:09 AM	Dumped a water bottle on her computer, drying it out. Gave her Loaner #20120525	Add Attachment