Service Request Ticket - # 73284

Service Request Information

CONTACT Name Jennings, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 15, 2019 09:13 AM
Department Deaf Studies and Professional Studies Phone
Location Email jenningsmj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131007[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Macbook Air 13.3-inch #Z0P0
Serial No. C02MQ5LYF6T6 Location PDR 2023 Giveaway

CPU Intel Core i5(1.4GHz, dual core, 3MB L3)


OS MAC OS X 10.11 (El Capitan) Software MS Office 2011 Std for MAC from P0094155, Logic Pro X from Music Licenses P0095256 and MakeMusic Finale 2014 from P0095335 ***must be MAVERICK OS with last two software titles***

Wireless NIC 48:D7:05:B6:C0:B9


Bluetooth NIC 48:D7:05:B6:C0:BA

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Aug 21, 2019 01:35 PM 
I updated 20131007[Edit Inv] to windows 10.
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Reggie Johnson Aug 20, 2019 08:34 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Aug 19, 2019 01:55 PM 
task completed
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Stephanie Magee Aug 19, 2019 12:55 PM 
He picked up the loaner
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Reggie Johnson Aug 19, 2019 12:15 PM 
****This is an outgoing email****
Hi Michael,

I need some additional information regarding service 
request #73284

Description: *8/19 afternoon* Loaner for Michael 
Jennings **Changed from Dell to Mac**

We have a mac loaner here waiting for you in the 
outbox. When would be a good date and time for you to 
stop by our office and pick up the laptop?

Thanks,

Reggie
UCS Tech
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Public
Peter Puettmann Aug 19, 2019 11:12 AM 
Task reassigned to Reggie Johnson.
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Peter Puettmann Aug 19, 2019 11:12 AM 
reggie should have set it up
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Joseph Tavares Aug 15, 2019 04:30 PM 
**~~** 

Have Michael log into his account on the Loaner here at UCS Front Desk while 
hard wired with a network cable, using the network dongle attached. He has to 
do this on first login to retrieve his account from the WOU servers; after 
that he can log in and use the WiFi on the machine like normal. Don't send 
him off with the network dongle still hooked to the loaner.  

**~~**
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Joseph Tavares Aug 15, 2019 04:07 PM 
W# on the Mac loaner: W#20131007[Edit Inv]
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Joseph Tavares Aug 15, 2019 03:57 PM 
Michael called back and realized that he will be working with .pages and other Mac file formats, so the 
Dell machine (#20131105) he requested wont work out for the work he needs to get done. I let Reggie 
know and he started the setup process for a loaner Mac instead of the Dell. Will update with new 
information on the Mac loaner after set up.
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Peter Puettmann Aug 15, 2019 01:43 PM 
setting up 20131105[Edit Inv]
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Stephanie Magee Aug 15, 2019 10:59 AM 
Michael is coming in on Monday 8/19 to pick up the 
loaner
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Stephanie Magee Aug 15, 2019 09:13 AM 
****This is an email****
Good morning,

I am presenting a class in Shanghai and would 
like to borrow a laptop. I can pick up the 
laptop anytime between now and 29 August and 
will return it on 16 September.

The software that I will use:
Audacity audio editor 
Photoshop 
Excel
PowerPoint 
Word

Thank you for your support,

Michael Jennings
V00190863
503-949-7575
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