Service Request Ticket - # 73299

Service Request Information

CONTACT Name Gentilini, Christina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 16, 2019 10:33 AM
Department College of Education Phone 89427
Location Email gentilinic@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20160180[Edit Inv] (opens in a new window) Bldg/Room RWEC 118
Service Tag Description Xerox Phaser 3260/DNI Monochrome Lasser Printer
Serial No. K8A239908 Location Shari Hopkins, MIA 7/25

Model 3260/DNI Hostname
Notes Up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack TO BE SETUP AS NETWORK PRINTER, IP ADDRESS Ink/Toner Refill Standard Capacity Print Cartridge: 1,500 pages** 106R02775 High Capacity Print Cartridge: 3,000 pages** 106R02777 Drum Cartridge: 10,000 pages*** 101R00474

Wired NIC 9C:93:4E:3A:D5:75

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Aug 19, 2019 01:43 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Aug 19, 2019 01:43 PM 
She is using a personal computer until her new 
equipment gets here so she can't connect to 
print room copiers. Her office printer has usb 
but is low on toner. She said she would be ok 
having other people print things for her until 
her new equipment gets here.
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Joe Collinsworth Aug 16, 2019 01:28 PM 
her printer won't 
print because it 
needs toner
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Joe Collinsworth Aug 16, 2019 12:52 PM 
Task reassigned to Joe Collinsworth.
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Shandelle Plasker Aug 16, 2019 10:40 AM 
****This is an email****
Thank you for this information. A tech will be 
in contact as soon as they can.


Shandelle
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Shandelle Plasker Aug 16, 2019 10:39 AM 
****This is an email****
Hi Shandelle, 

Yes, I believe her phone is set up. Her name is 
Shari Hopkins and her line is: 8-9431. You can 
also contact me, whatever's clever. 

Thank you!
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Shandelle Plasker Aug 16, 2019 10:34 AM 
****This is an email****
Hi Christina,

I have put in a Service Request for this. The 
Service Request number is 73299. Does this 
individual have a contact number for the techs 
to call to setup a time to do this or do you 
want them to contact you?



Shandelle
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Shandelle Plasker Aug 16, 2019 10:33 AM 
****This is an email****
Hello,

I'd like to place a service request to have a 
printer hooked up in one of our faculty 
offices:

Room: RWEC 118
Printer #: 20160180[Edit Inv]

The faculty member is currently using a 
personal Mac laptop as their ordered computer 
has not yet arrived. 

Please let me know if you have any questions. 

Thank you!
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