Service Request Ticket - # 73303

Service Request Information

CONTACT Name Welch, JD   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 19, 2019 09:07 AM
Department Registrar’s Office Phone 88415
Location Email welchj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180488[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag 1CYKCS2 Description Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
Serial No. 1CYKCS2 Location SLGFA Shelf

CPU Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 54:BF:64:8D:20:1E

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Aug 20, 2019 01:26 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Aug 20, 2019 01:26 PM 
done
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Peter Puettmann Aug 19, 2019 11:23 AM 
started dell command update
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Peter Puettmann Aug 19, 2019 11:16 AM 
Task reassigned to Peter Puettmann.
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Shandelle Plasker Aug 19, 2019 09:08 AM 
****This is an email****
Hi JD,

Your service request number for your CPU running slow is 73303. A tech will be in contact as soon as they can.

Shadnelle
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Shandelle Plasker Aug 19, 2019 09:07 AM 
His machine has been running really slow since it did updates on Friday. He had to hard reboot this morning because it would not shut down properly.

I would see if it has BIOS or driver updates.
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