Service Request Ticket - # 73304

Service Request Information

CONTACT Name Tierney, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 19, 2019 09:09 AM
Department Facilities Services Phone 88087
Location Email tierneyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20120178[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Professional P2213 22in. Monitor
Serial No. CN04DTJ37444527CFCQS Location PDR
TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Aug 20, 2019 04:18 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Aug 20, 2019 03:03 PM 
Swapped 20120178[Edit Inv] with 
20130497[Edit Inv]
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Reggie Johnson Aug 19, 2019 01:55 PM 
****This is an outgoing email****
Hi Laura,

I need some additional information regarding service 
request #73304

Description: Monitor Issues

When is a good date and time for a UCS tech to stop by 
your office and troubleshoot the issue with your 
monitor? We are available 8-5 every day.


Thanks,

Reggie
UCS Tech
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Public
Megan Thibeault Aug 19, 2019 12:33 PM 
Task reassigned to Reggie Johnson.
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Shandelle Plasker Aug 19, 2019 09:09 AM 
Her monitor went black when she was working this morning. The power light on it is still on. I had her check the wire connection and had her reboot her machine.

Still not working.
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