Service Request Ticket - # 73310

Service Request Information

CONTACT Name Jennings, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 19, 2019 12:12 PM
Department University Computing Solutions Phone 14018
Location Email jenningsr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190241[Edit Inv] (opens in a new window) Bldg/Room ACK 165
Service Tag Description Apple 13in MacBook Pro Touch Bar SpcGry #Z0W5
Serial No. FVFZ6399L414 Location Ryan Jennings, secondary

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;

Wireless NIC A4:83:E7:86:AD:5B


Bluetooth NIC A4:83:E7:7D:45:38

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Sep 05, 2019 09:45 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Sep 05, 2019 09:45 AM 
picked up loaner W#20130079[Edit Inv]. re-imaging at my desk.
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Reggie Johnson Aug 21, 2019 08:13 AM 
****This is an outgoing email****
Hi Ryan,

We were just following up with you regarding a service 
request that we have for you.  (#73310)

Description: EQUIP SETUP: 13in MacBook Pro W#20190241[Edit Inv] 
to ACK165 for Ryan Jennings

We were wondering when you would be available for a UCS 
Tech to visit your office and pick up loaner laptop 
W#2013007. 

Thanks,

Reggie 
UCS Tech
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Public
Reggie Johnson Aug 20, 2019 08:11 AM 
image completed, delivered laptop to Ryan Jennings. 
Waiting for loaner W#20130079[Edit Inv] to be brought back in.
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Reggie Johnson Aug 19, 2019 02:16 PM 
imaging at my desk
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Megan Thibeault Aug 19, 2019 01:59 PM 
Task reassigned to Reggie Johnson.
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Robbie Downin Aug 19, 2019 12:12 PM 
NEW EQUIP SETUP: Deliver Apple 13in MacBook Pro Touch Bar SpcGry #Z0W5 to Ackerman 165
New items: W#20190241[Edit Inv] (macbook pro)
Old items: W#20130079[Edit Inv] (laptop)
Items will be on inventory counter
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