Service Request Ticket - # 73314

Service Request Information

CONTACT Name Miller, Jasmine   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 19, 2019 04:02 PM
Department Phone 88094
Location Email millerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20121262[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 18KPHX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18KPHX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 10 Pro, 64 bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,

Wired NIC B8:CA:3A:8E:48:32


TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public

Entered by Date Memo
Peter Puettmann Aug 28, 2019 02:02 PM
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Aug 28, 2019 02:02 PM
delivered 
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Peter Puettmann Aug 28, 2019 08:05 AM
will deliver this morning 
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Peter Puettmann Aug 28, 2019 08:05 AM
imaged 
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Peter Puettmann Aug 26, 2019 12:01 PM
hardware testing 
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Peter Puettmann Aug 22, 2019 07:58 AM
computer has virus. pulling hard drive and reimaging 
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Peter Puettmann Aug 21, 2019 03:09 PM
Status changed from (5) Completed to (1) Pending
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Peter Puettmann Aug 21, 2019 03:08 PM
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Aug 21, 2019 03:08 PM
pretty sure has virus. took it to image 
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Peter Puettmann Aug 20, 2019 03:21 PM
left vm 
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Megan Thibeault Aug 20, 2019 08:04 AM
Task reassigned to Peter Puettmann.
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Stephanie Magee Aug 19, 2019 04:02 PM
****This is an email****
About every couple of weeks my computer will 
not turn on at all. Which is often weird 
because it will happen after a day where the 
computer has worked, I log out and shut down 
the computer. Then the computer will not work 
for about 1-3 days and then will randomly turn 
on. The last time I sent in a service request 
the techs came and they ended up replacing the 
monitor, and that worked well for about 2.5-3 
months
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