Service Request Ticket - # 73315

Service Request Information

CONTACT Name Cavaletto, Benjamin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 19, 2019 04:05 PM
Department Human Resources Phone 88250
Location Email cavaletb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190150[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
Serial No. FVFYR4F9L410 Location Mac Loaner Box

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;RMA'd Display 3/2020;

Wireless NIC A4:83:E7:02:AC:54


Bluetooth NIC 38:F9:D3:EB:2F:0D

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Sep 05, 2019 03:35 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Sep 05, 2019 03:35 PM 
Looks like this is done.
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Reggie Johnson Sep 05, 2019 11:08 AM 
delivered 20190150[Edit Inv] to Benjamin, set up printers and 
mobile account.
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Gino Salazar Sep 05, 2019 09:49 AM 
252 rwec sorry
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Gino Salazar Sep 05, 2019 09:48 AM 
Task reassigned to Reggie Johnson.
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Gino Salazar Sep 05, 2019 08:58 AM 
Task reassigned to Gino Salazar.
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Gino Salazar Sep 05, 2019 08:13 AM 
RWEC 158
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Gino Salazar Sep 04, 2019 10:16 AM 
This thursday, 10-11!
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Gino Salazar Aug 30, 2019 10:59 AM 
Sending another email
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Reggie Johnson Aug 22, 2019 03:13 PM 
Task reassigned to UCS Tech.
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Reggie Johnson Aug 22, 2019 03:13 PM 
****This is an outgoing email****
Hi Benjamin,

I need some additional information regarding service 
request #73315

Description: GFA SETUP: 13in MacBook Pro W#20190150[Edit Inv] to 
RWEC158 for B. Cavaletto

Looks like your new equipment is setup and ready to be 
delivered to you. When is a good date and time for a 
UCS Tech to visit your office and deliver your laptop 
to you?

Thanks,

Reggie
UCS Tech
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Public
Reggie Johnson Aug 22, 2019 03:13 PM 
image and set up is complete. Sending email for 
availability.
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Reggie Johnson Aug 22, 2019 01:21 PM 
imaging at my desk.
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Robbie Downin Aug 19, 2019 04:05 PM 
GFA SETUP: Deliver Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A to RWEC 158
New items: W#20190150[Edit Inv] (macbook)
Items will be on inventory counter
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