Service Request Ticket

Service Request Information

CONTACT	Name	Horsey, Rip	Date	Aug 20, 2019 08:47 AM
	Department	Campus Recreation/HWC	Phone	89535
	Location		Email	horseyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150691 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BN62JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	BN62JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201X from XXXX2015004715; VSI RecTrac client, M2es finger scanner, IDTech keyboard config for Rectrac, Lifecam USB
	Wired NIC	18:66:DA:14:3B:B5

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Aug 20, 2019 01:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Aug 20, 2019 01:25 PM	done	Add Attachment
Megan Thibeault	Aug 20, 2019 08:49 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Aug 20, 2019 08:48 AM	Sent this photo along with this follow up email. I asked if he could close the window and continue using the computer but he didn't tell me definitively, waiting for second email response.	Add Attachment
Stephanie Magee	Aug 20, 2019 08:47 AM	**This is an email** The only operating system running was Windows 10, we had a Printer and Devices window open before the AMD failure occurred. We are open until 8pm today. You can use Dorothy McInerney, Alan Phillips, and I for the contact to the request. Thank you so much. Additionally, we may need some assistance with the conversion from Krusty print server. Most of our machines are still pointing towards Krusty and not the new server. (Spandex, Sweats, and Lycra). The machines are printing but periodically they will not connect.	Add Attachment IMG_3670.JPG