Service Request Ticket

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Service Request Information

CONTACT	Name	Venegas Trujillo, Anel	Date	Aug 20, 2019 08:51 AM
	Department	Financial Aid	Phone	88436
	Location		Email	venegasa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141182 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7DXMV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC Pro subscription from XXXX2015004716 serialized desktop MAY2016 RENEWED MAY2017
	Wired NIC	98:90:96:D9:B9:67

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Sep 26, 2019 08:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Sep 26, 2019 08:58 AM	Okay shes all good!	Add Attachment
Gino Salazar	Sep 26, 2019 08:32 AM	Put a little bit more ram in it, debanned then reimaged the drive, it feels like a brand new computer and I’m about to deliver it	Add Attachment
Gino Salazar	Sep 20, 2019 04:15 PM	This has been having weird issues, I had to rereimage it after debanning it.	Add Attachment
Gino Salazar	Aug 23, 2019 11:38 AM	Imaging the computer	Add Attachment
Joe Collinsworth	Aug 22, 2019 03:56 PM	Task reassigned to Gino Salazar.	Add Attachment
Joe Collinsworth	Aug 22, 2019 03:56 PM	Delivered loaner	Add Attachment
Gino Salazar	Aug 22, 2019 11:30 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Peter Puettmann	Aug 22, 2019 11:27 AM	Task reassigned to Gino Salazar.	Add Attachment
Peter Puettmann	Aug 22, 2019 07:58 AM	prepping loaner with powerfaids	Add Attachment
Reggie Johnson	Aug 21, 2019 04:35 PM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Aug 21, 2019 02:28 PM	Tech went out emailed again with the same issue	Add Attachment
Stephanie Magee	Aug 21, 2019 09:08 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Stephanie Magee	Aug 21, 2019 09:08 AM	Emailed back with the same problem, waiting for a time to return	Add Attachment
Reggie Johnson	Aug 20, 2019 04:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Aug 20, 2019 04:19 PM	authenticated windows.	Add Attachment
Reggie Johnson	Aug 20, 2019 01:48 PM	Task reassigned to Reggie Johnson.	Add Attachment
Stephanie Magee	Aug 20, 2019 09:11 AM	I will be in my office all day except from 12- 1PM.	Add Attachment
Stephanie Magee	Aug 20, 2019 08:52 AM	Waiting for contact on availability	Add Attachment
Stephanie Magee	Aug 20, 2019 08:51 AM	Anel received this pop up and needs to be looked at	Add Attachment _MyBitmap.Bmp