Service Request Ticket - # 73322

Service Request Ticket - # 73322

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Service Request Information

CONTACT	Name	Garland, Ed	Date	Aug 20, 2019 09:22 AM
	Department	Athletics	Phone	88386
	Location		Email	garlande@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171258 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	J179RP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	J179RP2	Location	002 7050 Storage
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:B1:2B

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Sep 06, 2019 04:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Sep 06, 2019 04:42 PM	took back old cpu 20110869 and monitor 20070988, updated inventory.	Add Attachment
Reggie Johnson	Sep 06, 2019 01:58 PM	Back up is done, setting up new cpu and monitor	Add Attachment
Reggie Johnson	Sep 06, 2019 11:35 AM	Backing Up Ed's files on his computer. Will take about 3 hours, checking back in at 2pm.	Add Attachment
Reggie Johnson	Sep 06, 2019 11:34 AM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Aug 23, 2019 09:32 AM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Aug 23, 2019 09:29 AM	**This is an outgoing email** Hi Ed, I need some additional information regarding service request #73322 Description: IFC SETUP: OptiPlex 7050 W#20171258 & 24in monitor W#20171267 to NPE219 for Ed Garland Your desktop is setup and prepared for you. When is a good date and time for a UCS Tech to visit your office and deliver your new equipment? Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Aug 23, 2019 09:08 AM	Image and set up complete. Sending email for availability.	Add Attachment
Reggie Johnson	Aug 22, 2019 03:14 PM	adding software	Add Attachment
Reggie Johnson	Aug 22, 2019 01:22 PM	imaging at my desk.	Add Attachment
Robbie Downin	Aug 20, 2019 11:01 AM	Task reassigned to New Equip. Setup.	Add Attachment
Robbie Downin	Aug 20, 2019 10:57 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Robbie Downin	Aug 20, 2019 10:57 AM	IFC SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to New PE 219 New items: W#20171258 (computer), W#20171267 (monitor) Old items: W#20110869 (computer), W#20070988 W#20110985 (monitor) Items will be on inventory counter	Add Attachment
Stephanie Magee	Aug 20, 2019 09:22 AM	Ed has a really old computer, I've created a separate task to image it to hopefully fix the issue temporarily. His machine is very old and needs a new one. It continuously runs slow and is not yet windows 10	Add Attachment