Service Request Ticket - # 73326

Service Request Information

CONTACT Name Braun, Debbie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 20, 2019 12:10 PM
Department College of Liberal Arts and Sciences Phone 14220
Location Email braund@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181052[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 884NDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 884NDW2 Location Loaner Box #19

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E5:C5:34

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Aug 29, 2019 04:13 PM 
Status changed from (1) Pending to (5) Completed
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Stephanie Magee Aug 29, 2019 10:40 AM 
I;m not sure if this is the right ticket for the 
below email but she wanted Gino to know
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Stephanie Magee Aug 29, 2019 10:40 AM 
****This is an email****
Would you please let Gino know I am still 
having printer issues?  It is still defaulting 
to double-sided printing and while I now have 
access to print from the manual feed tray, it 
doesn't give me the option to print from Tray 
2.

Thank you,
Debbie
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Gino Salazar Aug 29, 2019 08:04 AM 
She is all good and set up, the triple monitors was actually 
super easy with the 2 cards in it and the amd catalyst driver
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Gino Salazar Aug 26, 2019 10:00 AM 
Ran driver updates and should be about done
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Megan Thibeault Aug 22, 2019 03:05 PM 
Task reassigned to Gino Salazar.
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Tricia Flaherty Aug 22, 2019 02:34 PM 
be forewarned... Debbie may be a 3 monitor setup please 
be prepared to get that running for her
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Tricia Flaherty Aug 22, 2019 02:33 PM 
be forewarned... Debbie may be a 3 monitor setup please 
be prepared to get that running for her
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Robbie Downin Aug 22, 2019 09:49 AM 
Task reassigned to New Equip. Setup.
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Robbie Downin Aug 22, 2019 09:49 AM 
GFA SETUP: Deliver Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZto HSS 234
New items: W#20181052[Edit Inv] (computer), W#20181099[Edit Inv] (monitor)
Old items: W#20130905[Edit Inv] (computer), W#20130982[Edit Inv] (monitor)
Items will be on inventory counter
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Shandelle Plasker Aug 20, 2019 12:10 PM 
Can we please get her a GFA replacement.
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