Service Request Ticket - # 73328

Service Request Information

CONTACT Name Thom, Daniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 20, 2019 01:51 PM
Department Writing Center Phone 88259
Location Email thomd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20150403[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4622/DN Printer
Serial No. D6X465739 Location PDR 2023 Giveaway

Model 4622/DN Hostname marktwain.wou.edu
Notes 200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty replacing W#20010273 IP:140.211.64.13 Ink/Toner Refill Xerox Black High Capacity 106R01535; Xerox Black Standard Capacity 106R01533

Wired NIC 00:00:AA:D9:AD:2D

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Aug 21, 2019 09:58 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Aug 21, 2019 09:58 AM 
Paper mismatch. The paper tray was set to the wrong paper size.

Fixed
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Stephanie Magee Aug 20, 2019 01:51 PM 
Daniel mentioned speaking with Shandelle about 
this printer before. 
The display is not reading and it has two pages 
in its queue but the computer can't communicate 
to print.
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