Service Request Ticket - # 73329

Service Request Information

CONTACT Name Graham, Patrick   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 20, 2019 03:13 PM
Department Deaf Studies and Professional Studies Phone 88322
Location Email grahamp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131071[Edit Inv] (opens in a new window) Bldg/Room RWEC
Service Tag Description Apple MacBook Pro 15-inch w/Retina Display #Z0PT
Serial No. C02MV0NFFD58 Location Erine Traine

CPU Intel Core i7(2.0GHz quad, 6MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0094370, Apple Final Cut Pro X from P0094319(redemption Code)

Wireless NIC 3C:15:C2:DC:77:6E


Bluetooth NIC 3C:15:C2:DC:77:6F

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Aug 22, 2019 12:08 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Shandelle Plasker Aug 22, 2019 12:08 PM 
His printers have been added.
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Shandelle Plasker Aug 21, 2019 04:58 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Aug 21, 2019 08:49 AM 
****This is an email****
Hi Patrick,

I am emailing you about the service request you called in yesterday. When would be a good time to come down and help with connecting you to printers?


Shandelle
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Stephanie Magee Aug 20, 2019 03:13 PM 
Computer #: 20131071[Edit Inv]
Can't find new printing server, I'm trying to get 
the printer name and WOU #. 
He is available tomorrow afternoon
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