Service Request Ticket - # 73330

Service Request Information

CONTACT Name Kortz, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 20, 2019 04:35 PM
Department Athletics Phone 88051
Location Email kortzb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101032[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag DKW25Q1 Description Dell Latitude E6420,4.0GB,1333MHz SDRAM, 2 DIMM
Serial No. DKW25Q1 Location Loaner shelf

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Windows 10 Enterprise 64bit Software Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080006 installed as Office Pro Plus 2007

Wired NIC 5C:26:0A:4E:66:13


Wireless NIC A0:88:B4:1A:3E:6C


Bluetooth NIC 68:A3:C4:47:23:85

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Aug 21, 2019 03:46 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Aug 21, 2019 03:46 PM 
fixed by bradley, 
delivered by me
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Joe Collinsworth Aug 21, 2019 03:35 PM 
Task reassigned to Joe Collinsworth.
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Stephanie Magee Aug 21, 2019 02:31 PM 
He is available till 3:30
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Reggie Johnson Aug 21, 2019 09:58 AM 
****This is an outgoing email****
Hi Brian,

We were just following up with you 
regarding a service request that we have 
for you.  (#73330)

Description: *8/21 9:30 am* Admin rights 
for Brian Kortz

Bradley wants to take a look at the 
laptop is there a way I can pick it up 
and bring it in the office when you are 
available?

Thanks,
Reggie Johnson
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Public
Megan Thibeault Aug 21, 2019 08:11 AM 
Task reassigned to Reggie Johnson.
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Megan Thibeault Aug 21, 2019 08:11 AM 
Update inventory please
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Stephanie Magee Aug 20, 2019 04:35 PM 
****This is an email****
I need admin rights on my laptop and also the 
wireless driver installed so I can activate 
that. I was trying to install the driver 
myself, but the admin rights blocked me.
Would it be possible to have someone come check 
this out?
Thanks
Brian
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Stephanie Magee Aug 20, 2019 04:35 PM 
Needs admin rights for his computer so he can 
install a wireless driver 
NPE 203
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