Service Request Ticket

Service Request Information

CONTACT	Name	Plummer, Kathryn	Date	Aug 20, 2019 04:53 PM
	Department	Service Learning & Career Development	Phone	88041
	Location		Email	plummerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100746 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP Officejet Pro 8000 Printer #CB092A#B1H
	Serial No.	CN11A3Q2R80514	Location	PDR
	Model	CB092A	Hostname
	Notes	B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in	Ink/Toner Refill
	Wired NIC	D4:85:64:7E:C8:B9

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Aug 23, 2019 02:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Aug 23, 2019 02:10 PM	Changed the driver on Threesisters which fixes the printing issue. Krusty is no longer pulling after reimage.	Add Attachment
Shandelle Plasker	Aug 23, 2019 11:13 AM	The machine is still pulling Krusty like its on AD or something. Re-imaging.	Add Attachment
Shandelle Plasker	Aug 23, 2019 08:24 AM	**This is an email** Hi Kathryn, Sorry I have not been by to look at CR-Resume yet. I will make sure to make it over today to look at it. Shandelle	Add Attachment
Stephanie Magee	Aug 20, 2019 04:56 PM	Peter said its a driver issue and not creepy	Add Attachment
Stephanie Magee	Aug 20, 2019 04:54 PM	Name: CR-Resumes	Add Attachment
Stephanie Magee	Aug 20, 2019 04:54 PM	Here is the creepy print job	Add Attachment 0820191641.jpg
Stephanie Magee	Aug 20, 2019 04:53 PM	"Our resume printer is freaking out. It prints multiple pages of random characters. I have tried deleting the que, but nothing is listed. I tried printing a test page but it took a very long time to be successful to reach that sheet after again printing multiple pages of the jibberish. My colleague Jennifer mentioned this may have happened in the past with the same printer but could not remember how it was solved." Please advise. Best, Kathryn"	Add Attachment