Service Request Ticket

Service Request Information

CONTACT	Name	Lockwood, Sarah	Date	Aug 21, 2019 08:35 AM
	Department	Student Engagement	Phone	88088
	Location		Email	lockwoods@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160977 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	1564LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1564LH2	Location	SLGFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; Meeting Matrix Client for WUC/SLA;
	Wired NIC	50:9A:4C:46:09:7C

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Aug 22, 2019 10:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Aug 22, 2019 10:33 AM	installed meeting matrix on 20160978 and reinstalled meeting matrix on 20160977.	Add Attachment
Reggie Johnson	Aug 21, 2019 03:57 PM	Started upgrading 20160978 to windows 10	Add Attachment
Reggie Johnson	Aug 21, 2019 03:41 PM	Sarah needs to log in to \\morhpeu\meeting matrix 2010 to install. She's back in tomorrow 8am-5pm	Add Attachment
Reggie Johnson	Aug 21, 2019 01:41 PM	Task reassigned to Reggie Johnson.	Add Attachment
Shandelle Plasker	Aug 21, 2019 08:35 AM	20160977 was recentley re-imaged but needs meeting matrix installed. They would also like 20160978 Upgraded to windows 10.	Add Attachment