Service Request Ticket - # 73340

Service Request Information

CONTACT Name Pifer, Wes   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 21, 2019 02:59 PM
Department Athletics Phone 88068
Location Email piferw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20171266[Edit Inv] (opens in a new window) Bldg/Room NPE 212
Service Tag HPSLHP2 Description Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ
Serial No. HPSLHP2 Location Wes Pifer, Head Men's Basketball Coach

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public

Entered by Date Memo
Stephanie Magee Sep 19, 2019 04:55 PM
Status changed from (1) Pending to (5) Completed
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Stephanie Magee Sep 19, 2019 04:55 PM
I left him a voicemail, I doubt he'll let us know 
if it is working. I'm gonna close this ticket 
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Brittany Franklin Sep 19, 2019 11:22 AM
Task reassigned to Service Request Desk.
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Brittany Franklin Sep 19, 2019 11:22 AM
I think I figured it out. He wasn't in the correct OU in AD (he was still 
in the "change" folder). Now he's in Athletics, so his drive should map 
after a reboot or logoff.
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Stephanie Magee Sep 19, 2019 09:43 AM
Task reassigned to Brittany Franklin.
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Stephanie Magee Sep 19, 2019 09:43 AM
Megan wanted to have Brittany or Dave meet him for 
this drive issue 
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Stephanie Magee Sep 16, 2019 04:18 PM
*September 18th
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Stephanie Magee Sep 16, 2019 04:17 PM
Task reassigned to UCS Tech.
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Stephanie Magee Sep 16, 2019 04:17 PM
We need someone to go to Wes' office on 
Wednesday , September 16th at 10:30 to find out 
why he can't access his drives. Brittany and I 
can not get anymore information via email. 
Please come talk to me  with questions before 
hand if able. 
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Stephanie Magee Sep 16, 2019 03:43 PM
****This is an email****
Sure anytime tomm after 1. Wednesday 10 till 2:30 
I'm free. Thursday anytime until 1. Friday all 
day.
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Stephanie Magee Sep 16, 2019 03:32 PM
Its Dell! 
Should we send a tech at this point to map the 
drive???
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Stephanie Magee Sep 16, 2019 03:31 PM
Status changed from (4) On Hold to (1) Pending
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Brittany Franklin Sep 10, 2019 04:33 PM
Status changed from (1) Pending to (4) On Hold
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Brittany Franklin Sep 10, 2019 04:33 PM
Waiting to hear back, he already had access, so asked if he was on 
Mac or PC, to figure out where the drive mapping may be going 
wrong.
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Stephanie Magee Sep 10, 2019 07:58 AM
Task reassigned to Network Support.
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Stephanie Magee Sep 09, 2019 03:35 PM
So I guess Wes is the one that needs access, 
Curtis Campbell approved it. Wes needs access 
to:
I Drive as the previous coach of Men's 
Basketball. I have a new desktop computer and I 
can't access the common Folder 
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Stephanie Magee Sep 09, 2019 02:57 PM
Still trying to figure out what & who needs access
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Stephanie Magee Sep 06, 2019 04:52 PM
emailed, waiting for response. Will call Monday if 
no answer 
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Brittany Franklin Sep 06, 2019 04:46 PM
Status changed from (4) On Hold to (1) Pending
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Brittany Franklin Sep 06, 2019 04:46 PM
Status changed from (4) On Hold to (1) Pending
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Brittany Franklin Sep 06, 2019 04:46 PM
Could you contact this guy again to check in? :)
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Brittany Franklin Aug 29, 2019 10:05 AM
Status changed from (1) Pending to (4) On Hold
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Brittany Franklin Aug 29, 2019 10:05 AM
Status changed from (4) On Hold to (1) Pending
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Brittany Franklin Aug 29, 2019 10:05 AM
Still waiting to hear back from Wes on if there was approval from a 
higher up.
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Brittany Franklin Aug 23, 2019 08:56 AM
Status changed from (1) Pending to (4) On Hold
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Brittany Franklin Aug 23, 2019 08:56 AM
Waiting to receive approval of a higher up in Athletics before going 
through with the request.
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Stephanie Magee Aug 21, 2019 02:59 PM
Hi - 

Can you give my assistant Brian Fisher access 
to the common athletics folder for basic use 
and forms. 

Thank you 


Wes


-- 
Wes Pifer
Head Men's Basketball Coach
Western Oregon University
C: (919) 606 -0364
Twitter:WOUCoachWes
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