Service Request Ticket - # 73341

Service Request Information

CONTACT Name Gentilini, Christina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 21, 2019 03:22 PM
Department College of Education Phone 89427
Location Email gentilinic@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20140621[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag FNJZM32 Description Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
Serial No. FNJZM32 Location PDR 2023 Giveaway

CPU Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from Microsoft Desktop Ed license XXXX2014004298

Wired NIC 34:E6:D7:56:00:A1


Wireless NIC 34:02:86:18:AB:7D


Bluetooth NIC 34:02:86:18:AB:81


TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public

Entered by Date Memo
Gino Salazar Aug 28, 2019 02:32 PM
Status changed from (1) Pending to (5) Completed
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Gino Salazar Aug 28, 2019 02:32 PM
Delivered!
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Peter Puettmann Aug 28, 2019 02:30 PM
Task reassigned to Gino Salazar.
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Peter Puettmann Aug 22, 2019 02:48 PM
imaging 
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Megan Thibeault Aug 22, 2019 07:34 AM
Task reassigned to Peter Puettmann.
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Megan Thibeault Aug 22, 2019 07:34 AM
Double-check the W#... Shows its been PDR'd

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Stephanie Magee Aug 21, 2019 03:22 PM
From what I understand, this laptop hasn't been 
used in a while and "needs updating"-- or 
that's what I was told. I assume it is the 
operating system since it's probably still 
operating on Windows 7. I know UCS is planning 
to update all the old operating systems prior 
to 2020, so I think the department wants this 
laptop to get updated prior to the start of the 
new term, or around mid-September. 

As far as pickup goes, I have it here in RWEC 
120 and I'll be here until 5:00pm today; 
otherwise I'll be back tomorrow at 8:00am. I 
don't typically leave my office for very long, 
so anytime should be good. 

Please let me know if you need more info. 

Thank you, so much!

-Christina
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