Service Request Ticket - # 73343

Service Request Information

CONTACT Name Smith, Tiffany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 21, 2019 04:16 PM
Department College of Education Phone 88825
Location Email smitht@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181053[Edit Inv] (opens in a new window) Bldg/Room RWEC
Service Tag 885MDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 885MDW2 Location Julian Elizalde

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E7:D1:B7

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Aug 27, 2019 02:28 PM 
Status changed from (2) Scheduled to (5) Completed
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Joe Collinsworth Aug 26, 2019 02:37 PM 
Status changed from (1) Pending to (2) Scheduled
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Joe Collinsworth Aug 26, 2019 11:12 AM 
****This is an outgoing email****
Hi Tiffany,

Regarding service request #73343

Description: NEW EQUIP SETUP: OptiPlex 7060 
W#20181053[Edit Inv] & 24in monitor W#20181100[Edit Inv] to RWEC219 
for T. Smith

Your new computer is ready to be delivered, please 
let me know when I can come set it up for you!
Thank you
Joe
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Joe Collinsworth Aug 26, 2019 11:11 AM 
Ready
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Joe Collinsworth Aug 26, 2019 09:03 AM 
imaging
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Megan Thibeault Aug 22, 2019 03:02 PM 
Task reassigned to Joe Collinsworth.
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Tricia Flaherty Aug 22, 2019 02:38 PM 
Priority changed from (3) Priority to (2) High Priority.
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Robbie Downin Aug 22, 2019 10:05 AM 
Task reassigned to New Equip. Setup.
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Robbie Downin Aug 22, 2019 10:05 AM 
NEW EQUIP SETUP: Deliver Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to RWEC 219
New items: W#20181053[Edit Inv] (computer), W#20181100[Edit Inv] (monitor)
Old items: W#20140869[Edit Inv] (computer), W#20140872[Edit Inv] (monitor)
Items will be on inventory counter
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Shandelle Plasker Aug 21, 2019 04:16 PM 
Her machine is crashing even after an OS upgrade and driver updates.

Her machine is up for GFA replacement.
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