Service Request Ticket - # 73345

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 22, 2019 09:32 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141292[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25PX0PCF8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.13 (High Sierra) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298

Wired NIC 98:5A:EB:D2:61:89


Wireless NIC B8:09:8A:DA:5F:C1


Bluetooth NIC B8:09:8A:DA:5F:C2

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin Sep 27, 2019 10:02 AM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Sep 27, 2019 10:02 AM 
Looks good now!
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Reggie Johnson Sep 26, 2019 04:12 PM 
Task reassigned to Brittany Franklin.
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Reggie Johnson Sep 12, 2019 02:38 PM 
Checked on this, not sure if the alerts are gone but 
the volumes/installer/installer.app is not there.
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Reggie Johnson Aug 22, 2019 10:36 AM 
Task reassigned to Reggie Johnson.
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Stephanie Magee Aug 22, 2019 09:32 AM 
Sophos Central Event Details for Western Oregon 
University

What happened: We could not clean up a 
potentially unwanted application (PUA).

Where it happened: W20141292

Path: 
/Volumes/Installer/Installer.app/Contents/MacOS
/unstraightened

What was detected: InstallCore

User associated with device: W20141292\voilandm

How severe it is: Medium

What Sophos has done so far: We attempted to 
clean up.

What you need to do: In the Sophos Central 
Admin console, go to the Alerts page and find 
the PUA alert. Click on the PUA name to see 
details and cleanup advice on the Sophos 
website. Then go to the affected computer and 
clean up the PUA manually.
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