Service Request Ticket

Service Request Information

CONTACT	Name	Stonecipher, Linda	Date	Aug 22, 2019 09:39 AM
	Department	Graduate Studies	Phone	88366
	Location		Email	stonecl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160751 (opens in a new window)	Bldg/Room	TODD 122
	Service Tag		Description	Apple iMac 27-in with Retina 5K Display #Z0RT
	Serial No.	D25TC08WGG7V	Location	Emily Herb for HR interpreting.
	CPU	Intel Core i5(3.2GHz Quad-core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;
	Wired NIC	A8:60:B6:24:54:5D
	Wireless NIC	58:40:4E:E6:4C:42
	Bluetooth NIC	58:40:4E:E6:4C:43

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Aug 23, 2019 02:42 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Reggie Johnson	Aug 23, 2019 02:42 PM	updated operating system to 10.14 and installed office 2019. Her printers are working fine now.	Add Attachment
Shandelle Plasker	Aug 23, 2019 09:42 AM	Task reassigned to Reggie Johnson.	Add Attachment
Shandelle Plasker	Aug 22, 2019 04:34 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Aug 22, 2019 04:33 PM	**This is an email** Hi Linda, Right now your iMac is running 10.12 which will no longer be supported by September. I would like to update your mac to the newest OSX 10.14. I believe this will fix your pausing printing issue as well. The update takes about 30 minutes. Is there a time that you may be away from your computer for a while so I can do this? Also, Do you have everything backed up to your H drive? Shandelle	Add Attachment
Stephanie Magee	Aug 22, 2019 09:39 AM	Linda has tried to connect the thrresisters three times and when she attempts to print she gets a pop up that says the printer is paused. When clicks resume, she just gets "error".	Add Attachment