Service Request Ticket

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Service Request Information

CONTACT	Name	Asay, Alyssa	Date	Aug 22, 2019 09:51 AM
	Department	Athletics	Phone	88251
	Location		Email	asaya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20150125 (opens in a new window)	Bldg/Room	NPE
	Service Tag	D38RL52	Description	Dell Inspiron 11 3000 Series 2-in-1 PC(3147)
	Serial No.	D38RL52	Location	Athletic Trainer's Office
	CPU	Intel Pentium N3540 (2M Cache, up to 2.66 GHz)
	OS	Windows 10, Home 64 bit	Software	MS office Pro Plus 2013 XXXX2015004715; PURCHASED WINDOWS 10 PRO UPGRADE License on UCS2019009993 ORDER#10330 OCT 2019;
	Wireless NIC	4C:BB:58:E5:11:48
	Bluetooth NIC	4C:BB:58:E5:11:49

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	ellism@wou.edu	88629

Tracking

Entered by	Date	Memo
Michael Ellis			Email Public
Entered by	Date	Memo
Michael Ellis	Oct 11, 2019 02:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Ellis	Oct 11, 2019 02:59 PM	Done and returned and tested.	Add Attachment
Bradley Karkanen	Oct 10, 2019 12:10 PM	Task reassigned to Michael Ellis.	Add Attachment
Bradley Karkanen	Oct 10, 2019 12:09 PM	These are back on Michael's desk	Add Attachment
Bradley Karkanen	Oct 09, 2019 01:13 PM	Correction 20140854	Add Attachment
Bradley Karkanen	Oct 09, 2019 01:12 PM	Other W# is 20140584	Add Attachment
Bradley Karkanen	Oct 09, 2019 01:11 PM	Both of these are on 10 now. I am just waiting to get the SCCM client to work on them. Manual installs tend to not play nicely with the client in the beginning.	Add Attachment
Bradley Karkanen	Oct 09, 2019 01:10 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Michael Ellis	Oct 08, 2019 01:19 PM	Ordered. Bradley is installing Win10 enterprise manually.	Add Attachment
Tricia Flaherty	Oct 08, 2019 11:54 AM	licenses purchased on UCS2019009993 and inventory updated to reflect Window 10 Pro license upgrade purchase	Add Attachment
Michael Ellis	Oct 08, 2019 10:45 AM	Purchasing 2 win10 pro licenses. Have plan in place.	Add Attachment
Michael Ellis	Oct 07, 2019 04:41 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Michael Ellis	Oct 07, 2019 04:41 PM	Need more info. Called today to get info, she was out.	Add Attachment
Bradley Karkanen	Sep 23, 2019 10:22 AM	Task reassigned to Michael Ellis.	Add Attachment
Bradley Karkanen	Sep 03, 2019 03:36 PM	Gave this and the other laptop to Michael.	Add Attachment
Bradley Karkanen	Sep 03, 2019 11:09 AM	He needs to touch base with them first sounds like we will upgrade them to 10 Enterprise.	Add Attachment
Bradley Karkanen	Sep 03, 2019 11:07 AM	Waiting to chat with Michael about it.	Add Attachment
Bradley Karkanen	Sep 03, 2019 10:21 AM	This one seems to have gotten the free Windows 10 upgrade.	Add Attachment
Bradley Karkanen	Sep 03, 2019 10:21 AM	I have this laptop along with the other matching machine	Add Attachment
Bradley Karkanen	Sep 03, 2019 10:20 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Peter Puettmann	Sep 03, 2019 09:51 AM	Task reassigned to Gino Salazar.	Add Attachment
Peter Puettmann	Sep 03, 2019 09:51 AM	Can u just make sure this comes and then put it on my desk? Its supposed to come today. Throw it back in my Q when it here. Thanks	Add Attachment
Peter Puettmann	Aug 28, 2019 08:09 AM	its on its way! should come today!	Add Attachment
Peter Puettmann	Aug 26, 2019 07:51 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Peter Puettmann	Aug 26, 2019 07:51 AM	sent box!	Add Attachment
Peter Puettmann	Aug 22, 2019 01:23 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Peter Puettmann	Aug 22, 2019 01:23 PM	sending to Dell	Add Attachment
Megan Thibeault	Aug 22, 2019 09:52 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Aug 22, 2019 09:51 AM	ATS software is needed.	Add Attachment