Service Request Ticket - # 73348

Service Request Information

CONTACT Name Caires-Hurley, Jaclyn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 22, 2019 10:41 AM
Department Education & Leadership Phone 89322
Location Email hernandezj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190242[Edit Inv] (opens in a new window) Bldg/Room RWEC 115
Service Tag DQP8PY2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. DQP8PY2 Location Jaclyn (Hernandez) Caires-Hurley, 2nd workstation

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2019009325

Wired NIC E4:54:E8:59:11:E0

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Sep 03, 2019 11:10 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Sep 03, 2019 07:39 AM 
Task reassigned to Joe Collinsworth.
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Megan Thibeault Sep 03, 2019 07:39 AM 
Can you please do this new equip this morning?
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Reggie Johnson Aug 23, 2019 09:01 AM 
Task reassigned to UCS Tech.
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Reggie Johnson Aug 23, 2019 09:01 AM 
****This is an outgoing email****
Hi Jaclyn ,

I need some additional information regarding service 
request #73348

Description: EQUIP SETUP: OptiPlex 7060 W#20190242[Edit Inv] & 
24in monitor W#20190243[Edit Inv] to RWEC115 for J. Hernandez

Your new desktop is setup and prepared for you. When is 
a good date and time for a UCS tech to visit your 
office and deliver your new equipment? 

Thanks,

Reggie
UCS Tech
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Reggie Johnson Aug 23, 2019 08:33 AM 
Image is done, cpu is back on inventory counter, 
emailing for availability.
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Reggie Johnson Aug 22, 2019 03:14 PM 
imaging at my desk.
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Robbie Downin Aug 22, 2019 10:41 AM 
NEW EQUIP SETUP: Deliver Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to RWEC 115
New items: W#20190242[Edit Inv] (computer), W#20190243[Edit Inv] (monitor)
This is for a 2nd workstation.
Items will be on inventory counter.
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