Service Request Ticket - # 73356

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 22, 2019 02:45 PM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121262[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 18KPHX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18KPHX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 10 Pro, 64 bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,

Wired NIC B8:CA:3A:8E:48:32

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin Aug 27, 2019 11:47 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Brittany Franklin Aug 27, 2019 11:47 AM 
Deleted the old entry of this computer in Sophos Central. All is well.
 Add Attachment
Reggie Johnson Aug 22, 2019 03:59 PM 
Task reassigned to Brittany Newman.
 Add Attachment
Reggie Johnson Aug 22, 2019 03:59 PM 
Task reassigned to Brittany Newman.
 Add Attachment
Reggie Johnson Aug 22, 2019 03:58 PM 
Associated with SR 73314, Peter is on it.
 Add Attachment
Megan Thibeault Aug 22, 2019 03:01 PM 
Task reassigned to Reggie Johnson.
 Add Attachment
Stephanie Magee Aug 22, 2019 02:45 PM 
Sophos Central Event Details for Western Oregon 
University

What happened: We could not clean up a 
potentially unwanted application (PUA).

Where it happened: W20121262

Path: C:\Program Files 
(x86)\VideoDownloadConverter_4z\bar\1.bin\assis
ts\ie_default_search_provider\ARBITER64.DLL

What was detected: Generic ML PUA

User associated with device: W20121262\ucsadmin

How severe it is: Medium

What Sophos has done so far: We attempted to 
clean up a PUA.

What you need to do: In the Sophos Central 
Admin console, go to the Alerts page and find 
the PUA alert. Click on the PUA name to see 
details and cleanup advice on the Sophos 
website. Then go to the affected computer and 
clean up the PUA manually.


Help sources:

Sophos Central specific articles: 
http://sophos.com/support/knowledgebase/b/9000.
aspx.

Sophos Central Frequently Asked Questions (FAQ) 
- 
http://www.sophos.com/support/knowledgebase/119
598.aspx.
Add Attachment