Service Request Ticket

Service Request Information

CONTACT	Name	Venegas Trujillo, Anel	Date	Aug 23, 2019 08:39 AM
	Department	Financial Aid	Phone	88436
	Location		Email	venegasa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141182 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7DXMV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC Pro subscription from XXXX2015004716 serialized desktop MAY2016 RENEWED MAY2017
	Wired NIC	98:90:96:D9:B9:67

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Aug 23, 2019 04:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Aug 23, 2019 04:29 PM	Ok I was able to get numlock to map to V key by using the tradekeys software.	Add Attachment
Reggie Johnson	Aug 23, 2019 04:00 PM	I added drivers for her local xerox phaser, and I added her network printer. I installed printkey2000 so that her prntscrn button would work to print the screen. I couldn't get her numlock key to map to the V key.	Add Attachment
Reggie Johnson	Aug 23, 2019 09:23 AM	Task reassigned to Reggie Johnson.	Add Attachment
Stephanie Magee	Aug 23, 2019 08:40 AM	**This is an email** Thank you so much for your patience and your time with my device this week! I was hoping someone could stop by to set up my printer to my computer if possible today. I tried adding the printer myself, but I am not 100% sure which printer is actually the one I am supposed to connect to. If someone could come by to help me set it up, that would be wonderful.	Add Attachment
Stephanie Magee	Aug 23, 2019 08:39 AM	Anel is pretty lost on the printer set up, she tried doing it her self but is having difficulties. I think she needs someone physically there to walk her through it.	Add Attachment