Service Request Ticket

Service Request Information

CONTACT	Name	Hendrickson, Dorothy	Date	Aug 23, 2019 10:31 AM
	Department	Registrar’s Office	Phone	88932
	Location		Email	hendrid@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150253 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5SG2462	Description	Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
	Serial No.	5SG2462	Location	PDR
	CPU	Intel Core i5-5300U(Dual Core, 2.3GHz, 3M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license XXXX2015004715; PL/SQL Developer v12 VISA2017007618(has annual renewal OCT);
	Wired NIC	F8:CA:B8:4B:D3:E0
	Wireless NIC	DC:53:60:6E:D9:1C
	Bluetooth NIC	DC:53:60:6E:D9:20

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Aug 27, 2019 10:45 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Aug 27, 2019 06:57 AM	The laptop is on my desk with its charger underneath	Add Attachment
Gino Salazar	Aug 26, 2019 11:37 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Gino Salazar	Aug 26, 2019 11:37 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Gino Salazar	Aug 26, 2019 11:37 PM	Forgot to update, degreeworks was having issues but I gave Michael Soukup admin rights so it needs to be taken to him in 004 before taking it	Add Attachment
Megan Thibeault	Aug 26, 2019 04:09 PM	Bring it over tomorrow at 8am.	Add Attachment
Gino Salazar	Aug 26, 2019 08:10 AM	Should be about good just running driver updates	Add Attachment
Megan Thibeault	Aug 26, 2019 08:00 AM	Task reassigned to Gino Salazar.	Add Attachment
Gino Salazar	Aug 23, 2019 02:30 PM	On my desk	Add Attachment
Gino Salazar	Aug 23, 2019 02:29 PM	Starting imaging on it	Add Attachment
Megan Thibeault	Aug 23, 2019 11:34 AM	Probably needs degree works on it	Add Attachment
Stephanie Magee	Aug 23, 2019 10:31 AM	Laptop is in inbox	Add Attachment
Stephanie Magee	Aug 23, 2019 10:31 AM	She was told she needed to have this computer Cleaned up, wipe the drive etc. for new staff member	Add Attachment