Service Request Ticket - # 73368

Service Request Information

CONTACT Name Palmer, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 23, 2019 12:36 PM
Department Admissions Office Phone 88232
Location Email palmerl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141232[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 25WHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 25WHV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D6:03:18

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Aug 26, 2019 11:57 AM 
Status changed from (2) Scheduled to (5) Completed
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Katherine Reynoso Aug 26, 2019 11:56 AM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Aug 26, 2019 11:56 AM 
Task reassigned to Peter Puettmann.
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Katherine Reynoso Aug 26, 2019 11:56 AM 
It has been delivered.
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Peter Puettmann Aug 26, 2019 11:39 AM 
Task reassigned to Katherine Reynoso.
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Stephanie Magee Aug 23, 2019 12:37 PM 
Task reassigned to Peter Puettmann.
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Stephanie Magee Aug 23, 2019 12:37 PM 
Status changed from (1) Pending to (2) Scheduled
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Stephanie Magee Aug 23, 2019 12:37 PM 
Make sure she has everything backed up, like 
bookmarks. Doesn't sound like she will need a 
loaner though.
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Stephanie Magee Aug 23, 2019 12:36 PM 
****This is an email****

I totally understand that you are busy! I am 
here til 4 today and all week next week. So 
whenever you want to swap things out is fine 
with me--I'm super flexible. I can even work on 
my work laptop while you are imaging it it's 
not more than a day or so.
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Stephanie Magee Aug 23, 2019 12:36 PM 
****This is an email****
Good afternoon,

 I've been having performance issues with my 
desktop in my office. It's been pretty slow. In 
addition, I can only get internet explorer to 
work with Banner but not firefox or Chrome.  I 
can't even get the WOU website to work on 
Chrome, actually.

It's my understanding we are transitioning to 
Windows 10.  Are you taking volunteers to 
upgrade? My computer was replaced in 2014, so 
perhaps it's due soon for an upgrade anyway?

The number on the tower is 20141232[Edit Inv].

Thank you in advance for your help!

Lori Palmer
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