Service Request Ticket - # 73369

Service Request Information

CONTACT Name Barnes, Marion   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 23, 2019 12:59 PM
Department Strategic Communications & Marketing Phone 89329
Location Email barnesm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150652[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 20X5GC2 Description Dell Latitude E7270 (i5-6300U, 8GB RAM 256HD)
Serial No. 20X5GC2 Location PDR 2023 Giveaway

CPU Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715

Wired NIC 28:F1:0E:05:C2:56


Wireless NIC E4:B3:18:56:A0:E0


Bluetooth NIC E4:B3:18:56:A0:E4

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Aug 30, 2019 10:57 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Aug 30, 2019 10:57 AM 
This is all good
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Megan Thibeault Aug 23, 2019 02:43 PM 
Task reassigned to Gino Salazar.
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Shandelle Plasker Aug 23, 2019 12:59 PM 
Her machine is freezing and needing to be restarted a lot.

Please get a loaner ready for her and upgrade her to Windows 10. She was a little confused when I talked about the H drive. Please make sure she is saving to a proper place.
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