Service Request Ticket - # 73377

Service Request Information

CONTACT Name Barnes, Marion   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 26, 2019 11:59 AM
Department Strategic Communications & Marketing Phone 89329
Location Email barnesm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20150652[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 20X5GC2 Description Dell Latitude E7270 (i5-6300U, 8GB RAM 256HD)
Serial No. 20X5GC2 Location PDR 2023 Giveaway

CPU Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715

Wired NIC 28:F1:0E:05:C2:56


Wireless NIC E4:B3:18:56:A0:E0


Bluetooth NIC E4:B3:18:56:A0:E4


TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public

Entered by Date Memo
Reggie Johnson Aug 27, 2019 03:32 PM
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Aug 27, 2019 03:32 PM
reimaged 20150652[Edit Inv] and talked with Brittany. Sophos is 
running good task completed.
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Reggie Johnson Aug 27, 2019 08:25 AM
****This is an outgoing email****
Hi Marion,

I need some additional information regarding service 
request #73377

Description: *8/26 anytime before 5 pm* Network error - 
printing

When is a good time for a UCS Tech to visit your office 
and troubleshoot your issue with the printer?

Thanks,

Reggie
UCS Tech
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Public
Reggie Johnson Aug 26, 2019 01:41 PM
Task reassigned to Reggie Johnson.
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Stephanie Magee Aug 26, 2019 11:59 AM
Location: TODD 133
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Stephanie Magee Aug 26, 2019 11:59 AM
****This is an email****
I've reset the path for our department printer, 
but every time I select the printer when trying 
to print, my computer freezes. I have talked 
with Shondelle and found out it is not a 
printer issue, it's a network issue.

Thanks,
Marion
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