Service Request Ticket - # 73388

Service Request Information

CONTACT Name Wicks, Tracie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 27, 2019 09:29 AM
Department Phone 88486
Location Email wickst@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141235[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag JLTHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. JLTHV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D6:47:2D

TECHS Submitted by Reggie Johnson Contact rjohnson17@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

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Entered by Date Memo
Reggie Johnson Aug 27, 2019 01:22 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Aug 27, 2019 01:22 PM 
set up is complete. Returned 20141235[Edit Inv] to APSC 408 and 
returned loaner 20150335[Edit Inv].
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Reggie Johnson Aug 27, 2019 11:16 AM 
image completed, installing missing software.
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Reggie Johnson Aug 27, 2019 09:30 AM 
Took 20141235[Edit Inv] and replaced with loaner 20150335[Edit Inv].
Currently imaging at my desk.
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