Service Request Ticket - # 73395

Service Request Information

CONTACT Name Hickerson, Jeremy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 27, 2019 10:06 AM
Department University Computing Solutions Phone 89376
Location Email hickersj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170861[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag HZ5HCP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. HZ5HCP2 Location Emergency Lab Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:43:A1:D3

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

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Entered by Date Memo
Bradley Karkanen Sep 10, 2019 03:18 PM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Aug 27, 2019 10:10 AM 
****This is an outgoing email****
Hi Jeremy,

I need some additional information regarding service 
request #73395

Description: Upgrade to Windows 10

Sorry if I spammed you with ticket emails. My service 
request locked up when creating the ticket. Is it possible 
for us to work on upgrading your machine to Windows 
10?
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Bradley Karkanen Aug 27, 2019 10:07 AM 
I need to chat with Jeremy about upgrading his machine 
to Windows 10. A reimage would be best but I can also 
give him the Windows 10 ISO so he can do an in place 
upgrade if he has a lot of special software.
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